How do I order?
Placing your order is a piece of cake! Once you have the images you'd like to purchase saved onto your computer or mobile device, just follow the steps below and you'll be on your way to having them printed.
In this tutorial, we'll demonstrate ordering individual, custom glass prints:
If you'd prefer to order a Gallery Wall arrangement, checkout this guide instead.
STEP #1 - Select the 'Single Prints' option:
Start by going to our homepage at fractureme.com and use the navigation bar at the top to find the Custom Single Prints page of our site.
From this page, select the print size and any additional options you're interested in purchasing. Then scroll down and click the "Upload Photo" button.
Don't worry if you're unsure about these options; you'll get another chance to adjust them.
STEP #2 - Upload your Photo:
From here, you can drag and drop an image from your computer, or click on the 'Upload Photo' button to select the photo from where it's saved on your device:
We accept .JPG or .PNG image files. For best results, make sure the pixel dimensions of your image file match the minimum required for the print size you wish to purchase.
As soon as you click on the 'Upload Photo' button, a small window will pop up showing all of the files, photos, etc. that are saved on your computer or mobile device. Select the photo you wish to order and then click 'Open' to start uploading:
Mac Users: If you'd like to upload a photo from your iPhoto Library or the Photos app, be sure to copy/export it onto your desktop or another folder within your computer first. You won’t be able to directly upload it from iPhoto or the Photos app.
On a mobile device or phone, you'll see a different option—click on the 'Photo Library' button from the menu to access all the photos on your phone:
Step #3 - Choose A Size page:
After uploading, you'll see the 'Choose a Size' page for your photo, where you can 'Select' the print size that you want to order. Our site will display the sizes that best match the shape of your photo:
If you're on a phone or tablet, just swipe left or right to view each print size:
Looking for a different print shape or orientation? Click on the 'Change Shape' or the 'Edit My Photo' buttons to change the orientation and/or make any cropping adjustments to your print.
🚨 If you notice a warning symbol next to the size you’re looking to select, double-check to make sure the file size is large enough. This warning indicates that the print quality will be a little blurry or pixelated if printed at that size:
Step #4 - Product Options page
After selecting the size you want to purchase, you'll see our 'Product Options' page next. Check off any add-on options that you'd like to include with your print:
All of our print sizes have a Matte Glass option and custom Frame sizes available! Our three smallest print sizes also have a Stand option you can purchase.
❌ Please note that a Frame and Stand cannot be used together at the same time on the same print.
If you'd like any of these options added to your print, then be sure to click on the checkbox next to it. When you've made your selections, click the 'Continue to Cart' button to proceed.
Step #5 - Cart page
From your Cart, you can click the 'Add another item' button (just underneath the Checkout button) to upload your next image and repeat steps 1-4 for any more prints you want to order.
If you need to make changes to your prints (i.e. size, quantity, or the photo itself), click the 'Edit' button just under that item. You can also 'Remove' any added Stands or Frames, or delete the entire print by clicking on the trash can button:
If you have a coupon code, locate the 'Add a coupon' section and click on it to expand that box. Type in your code and then click Apply. You'll see the discount removed from your subtotal.
Once you have your Cart ready to go, click Checkout to enter your address and payment info on the next page.
If you have a Gift Card code (instead of a coupon) that you need to use to pay for your order, it must be applied during the Checkout process. ❌ Gift Cards do not work on the Cart page of our site!
And that's it! 🎉 Your order has been placed and your screen should end on a page with your order #. You'll also receive an Order Confirmation email within a few minutes after paying for your order. Our team will start working on it right away!
If you run into trouble with any of these steps, and cannot get your order placed, please feel free to reach out to our Customer Support team at support@fractureme.com and they'll get back to you as soon as possible. You can also live-chat with our team, Monday-Friday, by clicking on the chat bubble at the bottom corner of this screen.