How do I order?
Placing your order is a piece of cake! Once you have the images you'd like to purchase saved onto your computer or mobile device, just follow the steps below and you'll be on your way to having them printed.
In this tutorial, we'll demonstrate ordering individual Custom Glass Prints. If you'd prefer to order an arrangement of prints instead, check out this guide: How do I order a Gallery Wall bundle of prints?
STEP #1 - Navigate to the Glass Prints page of our site:
Start by going to our homepage at fractureme.com and use the navigation bar at the top. Hover your mouse over the Custom Glass Prints heading, and then click on the 'Custom Single Prints' option:
This will bring you to the Glass Prints page of our site:
STEP #2 - Upload your photo:
Begin by uploading the image you wish to print! You can drag and drop an image file from your computer over to the blank print, or click on the green 'Upload Photo' button to select an image from where it's saved on your device.
We accept .JPG or .PNG image files. For best results, make sure the pixel dimensions of your image file match the minimum required for the print size you wish to purchase.
When you click 'Upload Photo', a small window will pop up showing all of the files, photos, etc. that are saved on your computer. Select the photo you wish to order and then click 'Open' to start uploading:
Mac Users: If you'd like to upload a photo from your iPhoto Library or the Photos app, be sure to copy/export it onto your desktop or another folder within your computer first. You won’t be able to directly upload it from iPhoto or the Photos app.
On a mobile device or phone, you'll see a different option—click on the 'Photo Library' option from the menu to access all the photos saved on your phone:
Step #3 - Choose a print size and options:
After uploading, you'll see a preview of your image on the left, and options in the right column. Our site will display the orientation that best matches the shape of your photo.
Looking for a different print shape or orientation? Click on the 'Edit Crop' button to change the orientation of your print and/or make any needed cropping adjustments.
🚨 If you notice a warning symbol next to the preview of your photo, you'll want to double-check to make sure the file size is large enough. This warning indicates that the print quality will be blurry or pixelated if printed at that size.
Scroll down to see more examples of what your print would look like in a home environment. If you're on a phone or tablet, you'll need to swipe left or right to view those preview examples:
Select the print size that you want to order! Some of the preview examples will change depending on the selected print size, to give you an idea of what it would look like.
We also have add-on options available—all of our print sizes have an add-on Matte Glass finish, and our three smallest print sizes also have a Stand you can purchase. Make sure to check the box next to the option you wish to include with your print.
After you've made your selections, click on the 'Add to Cart' button to proceed:
Looking for a frame to go with your prints? Add them to your Cart individually from the Frames page of our site. IMPORTANT: a frame and a stand cannot ❌ both be used together on the same print, at the same time.
Step #4 - Cart page:
If you need to make changes to the prints already in your Cart (i.e. size, quantity, or the photo itself), you can click the 'Edit' button just under each item. Or, you can 'Remove' a Stand, or delete the entire print by clicking on the trash can button:
Click the 'Add another item' button (just underneath the Checkout button) to upload your next image and repeat steps 1-3 for any more prints you want to order.
If you have a coupon code, locate the 'Add a coupon' section and click on it to expand that box. Type in your code and then click Apply. You'll see the discount removed from your subtotal.
Once you have your Cart ready to go, click Checkout to enter your address and payment info on the next page.
If you have a Gift Card code (instead of a coupon) to use to pay for your order, it must be applied during the Checkout process. ❌ Gift Cards do not work on the Cart page of our site!
And that's it! 🎉 Your order has been placed and your screen should end on a page with your order #. You'll also receive an Order Confirmation email within a few minutes after paying for your order. Our team will start working on it right away!
If you run into trouble with any of these steps, and cannot get your order placed, please feel free to reach out to our Customer Support team at support@fractureme.com and they'll get back to you as soon as possible. You can also live-chat with our team, Monday-Friday, by clicking on the chat bubble at the bottom corner of this screen.