Why am I getting a low-quality warning when selecting a print size?

What does it mean when I see a "Low Quality Image" warning?

Uh-oh! If you're seeing an orange (!) warning when trying to select a size, this means the size of your image file is smaller than the pixel dimensions required for the print size you've chosen. This can cause the print to turn out pixelated, blurry, or distorted.

You can still add an image with an orange warning to your Cart, but keep in mind that the print might have noticeable blur and pixelation. 

The best way to judge how it will turn out printed on the glass is to open the photo up on your computer screen using the full size of your screen—then zoom in a few times to look at the details in the photo. As long as the image looks nice and clear up close—so will the resulting print!

However, if the preview image on our site is blank for certain print sizes with a red (!) warning, this means that the blur, grain, or pixelation present in your photo is too severe to produce a recognizable print. 

You'll need to select a smaller print size for this image. Or, click on the 'Remove photo' button and then upload a different image file.

In order to print your image at a larger size and ensure that it turns out clearly, you'll want to track down the original photo file.

Where can I find the original, high-res file?

The first question you need to ask is: what device was this photo taken on? Based on the answer to that, there are few courses of action you can take:

• If the photo was texted or sent to you from someone else's phone, get in touch with the person who sent you the image. Have them re-send the photo to you by email, ensuring it's attached at the Actual Size.
• If you took the photo on your own phone, we recommend uploading it directly to our website from your phone. No need to worry about transferring it to a computer! Make sure the file you're uploading is the original from the date that it was taken on, and not a screenshot (there will always be quality loss when taking a screenshot).
• If you took the photo on a DSLR or point-and-shoot camera, you'll want to transfer those photos directly from your camera or its memory card to your computer before uploading to our site.

In some cases, there may not be a larger image available to you or a larger version that exists. If all you have is a file that's too small, please note that there's no good way to make a small file larger without losing quality.