Why won't my photo upload?
Here are some things to check if you're having trouble uploading a photo:
- We accept the following file types: .jpg or .png. If your file is not in one of these formats, you'll want to convert it using a photo-editing software or free file conversion website. (Check out our File Specifications for more info on file type and size).
- Our site can process photo files between 1-35 MB. (Learn how to check your file size and type here.) If your image is any larger than 35 MB, you’ll need to re-save it at a smaller size prior to uploading the photo to our site.
- If your file type and size match the requirements above, then try refreshing your page and uploading again. If that doesn't work, try using a different web browser to see if you run into the same error there.
- Some ad-blockers can interfere with uploads; try temporarily disabling or switching off your ad-blockers and then uploading again.
Once your image has been successfully uploaded, you'll see a preview of how it will print displayed on the left side, like this:
Scroll down to see more visual examples of how your photo would look displayed in a home environment, or if someone were holding it, etc.
You can adjust the cropping of your image, if needed. Learn more about that in this guide. And if you need help placing your order after your photo is uploaded, this guide will walk you through how to complete your order from there!