How can I cancel or change my order?

Once an order is placed, we work our hardest and fastest to get it shipped out to you as soon as we can. (We often begin working on orders within hours of it entering our queue!) Because of this, we aren’t able to guarantee that we can make any changes before your order ships from our factory.

If you need to make any necessary changes or edits to an order after it has been placed, please contact our Support Team at support@fractureme.com ASAP, and we’ll do our very best to help!

We can make some order modifications for you (like swapping the image we have on file for a print, or adding a coupon, etc). However, if your order needs a more complex change, then we'll need to cancel it and you can place a new order.

You will also have the option to self-cancel your order for up to 12 hours.

This 'Edit order' button to cancel your order in full can be located on the 'Order Status' page within your Fracture account. You can navigate to this page from your Order Confirmation email.