How can I contact you?

Need help?

You can find the answers to most questions along with step-by-step guides here in our Help Center.
However, if you need more help or can't find the answer to your question, please be sure to reach out. Our Customer Support team is happy to help!

Simply locate and click on the blue bubble in the bottom-right corner of our Help Center:

This will open our Support Beacon where you can send an email to our team or begin a live-chat (during business hours):

Our team is available on live chat Monday to Friday—if we're not around (because it's the weekend or we're assisting other customers), then you can also email us at support@fractureme.com anytime and we'll get back to you ASAP!

If you need help with your order, please include the following information in your message:

1) Your Name

2) Order or Confirmation number

3) A detailed description of any issue(s) with your order

4) If your order arrived with any damages, flaws, or issues that you aren't happy with, please send us some photos of the prints/damage so we can document the problem

If your order has been damaged in shipment, please also send us photos of the damaged box that your print(s) arrived in.