Help! My print arrived broken, what should I do?

Fracture packaging was designed to take a beating. Still, accidents can happen during transit on rare occasion, so if your print is ever, well... "fractured" (yes, we do get this often), we've got you covered!

To get a replacement ASAP, we'll just need a few quick things to get the ball rolling:

1. First, snap a photo of your packaging.

We appreciate the documentation to keep an eye on how our packaging is holding up, and we also use the photos to provide feedback to our shipping carriers. Your phones will do the job just fine!

2. Next, take a photo of the damaged glass print.

One or two images of the damage should suffice. Please be sure to include one of the entire print so we can easily identify which image was damaged. 
(For the record, two strong teammates stomped on this print and it didn't crack at all. We had to drop a 1ft long wrench to get this kind of damage. That's how strong our packaging is! Thanks, Shamond and Keith!)

Please make sure the photo is as clear as possible:

3. Send the photos to our team.

Email those photos to our Customer Support team at support@fractureme.com along with your full name and Order ID number. We'll get you squared away with a new print ASAP, and our team will do everything we can to make sure any issues get resolved.

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