Help! My print arrived broken, what should I do?
Fracture packaging was designed to take a beating. Still, accidents can happen during transit on the rare occasion. So if your print is ever, well... "fractured" (yes, we do get this often), we've got you covered!
To get a replacement ASAP, we'll just need a few quick things to get the ball rolling:
1. First, snap a photo of your packaging.
We appreciate the documentation to keep an eye on how our packaging is holding up, and we also use the photos to provide feedback to our shipping carriers. Your phones will do the job just fine!
2. Next, take a photo of the damaged glass print.
Please make sure the photo is as clear as possible:
3. Send the photos to our Support Team
Click here to send those photos along with your Order ID number over to our Customer Support Team, and we'll get you squared away with a brand new print! We'll do everything we can to make sure any issues get resolved ASAP. 🙂