I can't get shipping rates for my address
Our site uses a shipping address validator to verify that your shipping address is correct, and fetch shipping rates for your zip code.
You may see an error message that states “we could not get rates for your address.”
If this happens, you can take these steps to get your order placed:
1. Shipping to a domestic (US) address:
Check your zip code to make sure it has the correct number of digits:
Missing a digit of the zip code, an extra digit, or an incorrect zip code are the primary reasons that you'll see this error; as long as the zip code is correct, you'll be able to proceed.
2. Shipping internationally:
If you've checked that your address is entered correctly and nothing’s missing (like an apartment or suite number), go ahead and place your order by entering our factory's address: 13000 Tech City Circle, Alachua, FL 32615
Once the order is placed, reply to your order confirmation email with the correct address. (If you don't see your confirmation email, you can send a message to email@example.com with your order number.)
Our support team will add the shipment separately and make sure it ships to your exact address as needed!