I can't get shipping rates for my address

Are you trying to ship internationally? Fracture orders can only be shipped within the United States and to Canada at this time.

Our site connects to a shipping address validator to verify that your shipping address is correct, and to fetch shipping rates based on your zip code. You may see an error message that states, "We tried but we couldn't find that address." if our site is having trouble verifying your info. Check your zip code to make sure it has the correct number of digits:

Missing a digit of the zip code, an extra digit, or an incorrect zip code are the primary reasons that you'll see this error; as long as the zip code is correct, you'll be able to proceed.

Are you still having trouble with a domestic or Canadian address?

Most of the time, the easiest way to fix a connection error will be to refresh your page and try again. Or, set the order up again in a new website browser to see if you run into the same issue there.

Otherwise, feel free to reach out to our Customer Support team by clicking (or tapping) on the chat bubble in the lower corner of this page. We'll be happy to help troubleshoot! You can also email us directly at support@fractureme.com and someone from our team will email you back ASAP.