I'm having trouble with payment

Getting stuck at checkout can be a pain--especially when you’re so close to completing your order. Let's see if we can help figure out the reason for the payment error:

Please make sure the shipping information and billing are correct. The shipping address will go first:

  • Click Submit Address, and then Use this Address to confirm it's correct (you won't be able to move on to the payment page until you've done this):

  • Choose your shipping carrier and method, and then click the Next: Payment button to continue:


On the next page, make sure the box for the Terms of Service agreement is checked. This is required before you can submit payment and place an order. 

Below that, you can also check off a box to put in a billing address that's different than your shipping address if needed. (If these addresses are the same, you can skip this step.):

You'll see the second set of address fields that will appear below:


If you're seeing a message that your payment was denied or declined, double check that all the address fields are filled out and correct. If you're still seeing an error after checking the address, double check or re-enter your card number, expiration date, and CVV:

A typo or error within one of these three fields is the most common reason for a charge being declined. You'll sometimes see a warning like the one above, but double check each digit to make sure you didn't mistype a number, since that won't always produce a warning.

If you're still at a roadblock, please let us know and we'll be happy to help you! You can email us anytime; otherwise, connect with us on our live chat from 9 AM to 7 PM EST Monday to Friday.