I'm having trouble with payment

Getting stuck at checkout can be a pain--especially when you’re so close to completing your order. Let's see if we can help figure out the reason for the payment error:

Please make sure the shipping information and billing are correct. The shipping address will go first:

Then you can choose your shipping carrier:


On the next page, make sure the box for our Terms of Service is checked. There's another box just below it that will let you put in a billing address that's different than your shipping address. If these are the same, you can skip this step:

This is the second address field that will appear below:


If you're seeing a message that your payment was denied, double check the address on file with your card issuing bank. If you have recently moved, please make sure your bank has your up-to-date address.

If you're still at a roadblock, please let us know and we'll be happy to help you! You can email us anytime; otherwise, connect with us on our live chat from 9 AM to 5 PM EST Monday to Friday.