Can I add special instructions or make changes to my delivery?
While instructions can't be added through our website or during checkout, you'll have a few options to add instructions or customize your delivery through the carrier's website after your order has shipped. We'll send you a shipping notification email with a tracking link as soon as your order is on the way!
We ship with FedEx and USPS, and our carriers offer free programs to help facilitate this and make sure the delivery driver gets eyes on that info.
You'll see the options via your order's tracking link on the carrier's website, but you'll need to create or log in with a free account through the specific carrier in order to manage delivery!
IMPORTANT: Remember that all delivery management programs require registering and verifying your home address with the carrier in order to customize delivery. These options are not available for Fracture orders being sent to a recipient or an address other than your own.
FedEx Delivery Manager
FedEx Delivery Manager offers basic (free) delivery management features to let you decide when, where, and how you receive packages. Premium services are also available which offer you even greater control over your deliveries.
Read more about FedEx Delivery Manager on the FedEx website and their FAQ page.
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After successfully completing the registration process, you may have to wait up to five minutes before you can reroute or reschedule the delivery of your package.
USPS Informed Delivery
The United States Postal Service (USPS) also offers a free service, called Informed Delivery. Through this account, you can digitally preview your mail and manage deliveries.
Learn more about USPS Informed Delivery on the USPS website.
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