Will my international order be charged customs/import fees?
Any order shipping to a country outside the United States may be subject to customs, duties, or import fees.
Whether your order will require any fees, and the total amount charged for customs/VAT fees is determined by the policies of the destination country's customs office and postal service. These fees are calculated and applied to your order at the time they arrive and during their processing through customs.
What if my order is shipping outside the USA as a gift to the recipient?
As of now, pre-clearing our customs isn't something we're able to do through our shipping services, so Fracture is unable to calculate or determine these fees beforehand so that the purchaser can pay for them instead of the recipient.
All customs/VAT and import fees must be paid by the recipient if a fee is applied to the order by the importing country, and cannot be paid for in advance. Any import or customs fees will be charged directly to the recipient.
How can I find out if the country I'm shipping to charges customs fees?
Customs, duties, and taxes vary widely from country to country, so please check with your local customs agency and/or postal service for details on estimated costs. Below are some links to the customs policies of countries we commonly ship to:
PLEASE NOTE: All prices on our site are in US dollars (USD). Check with your bank, credit card, or PayPal to determine the exchange rate if you normally use a different currency.
For more info on international shipping costs and timeframes for Fracture orders, click here.